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/rescheduling-policy
Rescheduling Policy
CANCELLATION AND RESCHEDULING
In consideration of our clients and the massage therapist, we kindly ask that you give a 24 hour notice to reschedule or cancel the appointment prior to the appointment time. If change in the appointment time is not appropriately given, the client may be charged a $45 fee.
LATE ARRIVAL POLICY
We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
NO SHOW POLICY
Clients who fail to show for appointments may be asked to pre-pay for future services. It is important that our massage therapists are compensated for reserved time slots.
No-shows will be treated as cancellation without notice and a fee of $45 will be charged.
GIFT VOUCHERS
Gift vouchers may be forfeited for cancellations with less than 24 hours notice. They will be forfeited for no shows. If you were a no show to circumstances beyond your control, this will be handled on a case-by-case basis.
